Category: Technology
Company: Gartner
Created by: consultant
Number of Blossarys: 2
English (EN) A contact center workforce optimization solution integrates disparate contact center technologies—including contact center performance management, e-learning, interaction analytics, quality ...
A contact center system is a computer-based system that provides call and contact routing for high-volume telephony transactions, with specialist answering “agent” stations and a sophisticated ...
Contact center infrastructure includes software and hardware designed to run a contact/call center. This includes automatic call distributors, integrated voice response units, computer-telephony ...
A contact center supports customer interactions across a range of channels, including phone calls, email, Web chat, Web collaboration, and the emerging adoption of social media interactions, and is ...
Consumerization is the specific impact that consumer-originated technologies can have on enterprises. It reflects how enterprises will be affected by, and can take advantage of, new technologies and ...
Consumer-generated media (CGM) refers to any written, audio or video content created by end users, using basic or semiprofessional tools. CGM can include one-consumer-to-many applications such as ...
Consumer Web mashups are lightweight, composite applications built using consumer Web-based mashup infrastructures and consuming publicly available consumer Web resources. Consumer Web mashup ...
