Category: Technology
Company: Gartner
Created by: consultant
Number of Blossarys: 2
English (EN) Any telephone apparatus — including telephone handsets, private branch exchange (PBX) switching equipment, key and hybrid telephone systems, and add-on devices — that is physically located on a ...
A six-step process starting with a business plan followed by a technology plan. The six steps are: 1. planning 2. information acquisition 3. information compilation, storage and maintenance 4. ...
The systematic support of business strategy through customer knowledge.
A customer information file (CIF) is a system that consolidates customer account information and combines it with basic demographic information to create a current snapshot of a customer ...
Customer gateways allow consumers to become part of the smart grid by enabling self-service energy provisioning on the premises, linking and integrating consumer energy management, and having smart ...
Gartner defines customer experience management (CEM) as “the practice of designing and reacting to customer interactions to meet or exceed customer expectations and, thus, increase customer ...
Gartner’s exposure to marketing executives across 13,000 client organizations globally gives us unrivaled perspective on digital trends and customer experience management. Also, see this Gartner ...
